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How are your flowers and plants shipped?
We ship all of our flowers via DHL. Depending on what you have selected we ship Standard Overnight for our tender flowers like roses, and in most cases, plants are shipped one or two day air. Unfortunately, we cannot ship to Alaska, Hawaii or Puerto Rico, nor to countries outside the US.
Can flowers be delivered on the same day as ordered?
Our products are not available for same day delivery.
May I have a delivery on Monday or Sunday?
Unfortunately we cannot deliver on Sunday. However, some selected items can be delivered on Monday. Call by 1:00 pm EST weekdays for next day delivery.
May I change the date of my order's delivery?
If your order is not enroute, we will certainly change its intended delivery date; for large or special orders, we may charge a cancellation fee if the order is cancelled within 3 days of scheduled delivery. To request this type of change, please e-mail the new delivery date information to orders@TheOrchidGuys.com or phone 1-888-282-3499. For time sensitive adjustments to your order we encourage you to give us a call.
May I change the delivery address?
If you order has not yet been shipped, we will certainly change the delivery address. To request this change to your order, please e-mail the new address information to orders@TheOrchidGuys.com or phone 1-888-282-3499.
What if the recipient is not home at the time of delivery?
The Orchid Guys has a shipper release policy with DHL, meaning we do not require a signature. It is up to DHL's discretion whether they feel the delivery area is safe for the package to be left without a signature. If there is a concern about receipt of the package, we encourage you to call the recipient to be aware that a package may be delivered.
What time will the flowers be delivered?
The arrangements we have made with DHL is that they can deliver anytime up to 5:00 pm to a business address and 8:00 pm to a residence address.
Can the flowers be sent to a P.O. Box?
We are not able to make deliveries to a P.O. Box.
Can The Orchid Guys products be shipped abroad?
We regret that we cannot ship our products to Puerto Rico, Alaska, Hawaii, APO or FPO addresses, or any destination outside of the continental United States.
Do you deliver to hospitals?
Yes we can deliver to hospitals Monday-Friday but in most instances, we are delivering to the shipping and receiving department and not directly to your recipient.
How can I be sure you have received my online order?
You will receive an order confirmation e-mail shortly after placing your order at The Orchid Guys.com. If you do not receive this message within two hours of placing your order, please feel free to contact us at 1-888-282-3499.
Is it safe to make a purchase with my credit card online?
Your personal information, such as your credit card number, will never be sent over our network in a way that is readable to anyone but us. Your information is encrypted and then sent over the Internet using SSL (secure socket layer) technology.
When will my credit card be charged?
Your credit card is charged at the time your order is processed online. For best service, please include a daytime telephone number in case there are questions pertaining to your order. Delivery charges are non-refundable.
Can I cancel an order?
If your order is not enroute, we will certainly cancel it at your request. Please contact our Customer Service department at 1-888-282-3499. Customer Service hours are 8:30 am to 8:30 pm EST Monday through Friday, 8:30am to 4:30pm EST on Saturday, and 10:30am to 5pm EST on Sunday. If your order has already been sent out for delivery we will be unable to cancel it.
Do I pay sales tax on my order?
In compliance with state and federal tax laws, sales tax will be charged on all orders for delivery in Massachusetts.
Where do your flowers come from?
The flowers come from growers located across the United States and around the world.
Will the plant be in bloom when it arrives?
To be sure your selection arrives safely, plants are shipped in bud or bloom.
Is the signature glass vase pictured?
As an option each of our bouquets is offered with one of our signature glass vases, in the shape and height that best complements your selection. Product appearance may be subject to change.
Do the vase and flowers ship in the same box?
Our bouquets are delivered in a protective box. For added protection during shipment, some bouquets and vases will arrive in separate boxes. However if you do not select an item to arrive with a vase then it will look like they have just been brought in from the garden.
Are the flowers arranged or do I arrange them?
Our fresh cut flowers are provided with water vials on each stem to keep them well nourished on their trip to you. The flowers are not arranged; we leave that enjoyment to you!
Do care instructions come with the plants or flowers?
Care cards are included with each order.
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